Refund Policy

We provide a 3 day unconditional refund. To request a refund, email support@imonitorsoft.com with your purchase email and order number. Refund requests are not accepted via live chat or phone. Our support staff will respond and refund the full amount to your credit card or PayPal account. Refunds may take a few business days to appear.

Please note that after 3 days you must provide us reasonable access to resolve your issue, and we do not issue refunds for simply changing your mind.

Non-refundable scenarios

• Personal reasons such as changing your mind or purchasing by mistake
• Customer does not accept our technical service to fix the problem
• No access to, or cannot operate on, the target device
• Using one license to monitor multiple computers
• Target computer does not have an internet connection
• Target computer uses an unsupported operating system (we support Windows and Mac)